Terms & Conditions
Last Modified: February 6, 2023
Terms & Conditions
- How Goldie Works
- Nature of Service
- Rules of Use
- Payment and Refunds
- Third Party Charges
- Our Copyright
- Revocation of Consent
- Representations & Warranties
- Choice of Law
- Forum of Dispute
- Force Majeure
- Termination & Cancellation
- SMS Communication
- Assignment of Rights
- California Users and Residents
Throughout these Terms & Conditions (“Agreement”), we may use certain words or phrases, and it is important that you understand the meaning of them. The list is not all-encompassing and no definition should be considered binding to the point that it renders this Agreement nonsensical;
“App” refers to our software applications, through which all or some of our Service may be made accessible to you;
“Site” refers to our website www.heygoldie.com and affiliated subdomains;
“Service” refers to the services that we provide through our Site, including our appointment scheduling service, our App, and our Site itself;
“Goldie” refers to our company, known as “Quartet Holdco S.R.L.”; our Site; our Service; or a combination of all or some of the preceding definitions, depending on the context in which the word is used;
“User” refers to anyone who uses our Service, including those who use our App and general visitors to our Site;
“Client” refers to the end consumers seeking services from the User;
“You” refers to you, the person who is entering into this Agreement with Goldie.
3. How Goldie Works
Goldie is an app that helps professionals manage and grow their business, including by schedule appointments, process payments and reduce client no-shows using text message reminders. Goldie is currently available on Android, iOS and web platforms.
How messages work on Starter, Basic (legacy) and Premium (legacy)
Under the Starter, Basic (legacy) and Premium (legacy) plans, the reminders are sent via your device and carrier, so your phone or tablet must have text messaging capabilities and an active mobile subscription. Messages will come out of your mobile phone plan, with no extra charges from us. Due to restrictions from the iOS and Android operating systems, a tap is required for each reminder to be sent. You can receive a push notification each time you need to tap for sending an SMS reminder, or you can go to Menu → Messages each morning and send the reminders for the whole day. Under the Starter, Basic (legacy) and Premium (legacy) plans, text messages will come from your number and clients can reply to you.
How messages work on Pro, Teams, Ultimate (legacy), and Staff (legacy)
Under the Pro, Teams, Ultimate (legacy) and Staff (legacy) plans, you can choose how your messages will be sent. Save more time by having messages sent through our system, or send them through your device for a personal touch. Using the Goldie system, the reminders are fully automated.
Unused extra messages are carried over to the next monthly usage cycle, after which they will expire. Using the Goldie system, text messages come from a generic number. Clients can reply to that number, and the messages will be redirected to your number. Depending on the length of the reply and types of characters, a certain number of messages will be consumed out of your monthly message quota. Client replies are currently available in the United States, United Kingdom, Australia, Canada, Romania, Ireland, Puerto Rico, Sweden, and South Africa. To request this feature in your country, please email us at [email protected].
Disclaimer about sending marketing messages
In certain countries, such as the US, the law requires express client consent to send them promotional messages. You are solely responsible for obtaining express consent from your clients to send them messages via Goldie. You agree to document this consent and show us this information in the event of a compliance audit or formal complaint. You guarantee that your clients have granted you express consent to send them messages of the type that you intend to send them. If for any reason Goldie suspects that the Clients have not given you express consent, it reserves the right to request a written explanation from you, the Client, including the method of collecting the client’s phone numbers and a guarantee signed by you that all the people on your client list agreed to receive marketing text messages from you. Goldie reserves the right to take any action it thinks appropriate in the case of non-compliance, including but not limited to deletion of the account.
In order to use our Service, you must meet a number of conditions, including but not limited to:
- You must not be in violation of any embargoes, export controls, or other laws of Romania, the European Union or other countries or supranational bodies having jurisdiction over this Agreement, Goldie, and yourself. For example, you must not use our Service if doing so would be in violation of the Common Foreign and Security Policy of the European Union.
- You must be the minimum age required to enter into a contract in the area in which you reside, and, in any event, must not be less than 18 years of age.
- You must provide us with personal information, and other information that we deem necessary to provide you with our Service.
5. Nature of Service
Goldie believes that its Service is useful for the management of appointments. You agree that you are solely responsible for determining whether the use of our Service is right for you, and you agree to release Goldie from any liability relating to your use of our Service.
6. Rules of Use
You must not:
- Violate the laws of the Romania, the United States, or any foreign political entity having jurisdiction over this Agreement, whether or not the foreign political entity is a country or a subdivision (such as a state or province) or municipality (such as a city, town, county, or region) of a foreign country.
- Post or send anything violent, threatening, pornographic, racist, hateful, or otherwise objectionable according to the opinion of Goldie or its delegates.
- Infringe on anyone’s intellectual property rights, defame anyone, impersonate anyone, or otherwise violate the rights of a third party.
- Hack, crack, phish, SQL inject, or otherwise compromise the security or integrity of the Goldie Site, Service, or its Users’ computers.
- Do anything else which could bring Goldie into disrepute or violate the rights of any person.
7. Payment and Refunds
For Clients who purchase a subscription through the Apple Store or Google Play:
– Your payment will be charged to your Apple ID/Google Play Account once you confirm your purchase.
– The subscription automatically renews unless canceled at least 24-hours before the end of the current period.
– You can manage your subscription by going to your Apple ID/Google Account Settings after purchase.
– Your Apple ID/Google Play account will be charged for renewal within 24-hours prior to the end of the current period.
– Appointfix charges different prices in different countries, please check your local prices within the app (Menu → Upgrade account). All fees are exclusive of all taxes or duties imposed by governing authorities. You alone are responsible for payment of all such taxes or duties.
THERE WILL BE NO REFUNDS OR CREDITS FOR PARTIAL MONTHS OF SERVICE, UPGRADE/DOWNGRADE REFUNDS, OR REFUNDS FOR MONTHS UNUSED WITH AN OPEN ACCOUNT.
The easiest way to do this is by downgrading to the Starter plan Please go to Menu → Settings>Account>Manage Subscriptions.
Subscriptions bought through Google Play will be automatically canceled when you downgrade to Basic, however, if you bought your subscription through the App Store, Apple requires you to manually cancel your subscription.
You are solely responsible for properly canceling your Apple subscription. An email or phone request to cancel your subscription is not considered cancellation. Here’s a step by step guide on how to do this: https://support.apple.com/en-us/HT202039
Please note that deleting the app and/or your account does not cancel your subscription.
Modifications to the Service and Prices
- The Company reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, any part of the Service with or without notice.
- Prices of all Services are subject to change upon 1 day notice from us. Such notice may be provided at any time by posting the changes to the Goldie site or the Service itself.
- The Company shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
8. Third Party Charges
Because Goldie has a mobile App, downloading and/or using it may incur additional fees from your mobile provider for data use or other charges. You agree that Goldie is not responsible for these charges and you are advised to contact your mobile provider to ensure that you are aware of what using our Service will cost you.
9. Our Copyright
Goldie must preserve the uniqueness of our content because it distinguishes us from our competitors. You agree not to copy, distribute, display, disseminate, or otherwise reproduce any of the information on the Site without receiving our prior written permission.
“Goldie”, “Appointfix”, and “Quartet Holdco SRL” are trademarks used by us, Quartet Holdco S.R.L., to uniquely identify our Site, Service, and business. You agree not to use these phrases anywhere without our prior written consent. Additionally, you agree not to use our trade dress, or copy the look and feel of our app and website or its design, without our prior written consent. You agree that this paragraph goes beyond the governing law on intellectual property law, and includes prohibitions on any competition that violates the provisions of this paragraph, including starting your own competing business.
11. Revocation of Consent
We may revoke our consent for your use of our intellectual property, or any other permission granted to you under this Agreement, at any time. You agree that if we so request, you must take immediate action to remove any usage of our intellectual property that you may have engaged in, even if it would cause a loss to you.
12. Representations & Warranties
WE MAKE NO REPRESENTATIONS OR WARRANTIES AS TO THE MERCHANTABILITY OF OUR SERVICE OR FITNESS FOR ANY PARTICULAR PURPOSE. YOU AGREE THAT YOU ARE RELEASING US FROM ANY LIABILITY THAT WE MAY OTHERWISE HAVE TO YOU IN RELATION TO OR ARISING FROM THIS AGREEMENT OR OUR SERVICES, FOR REASONS INCLUDING, BUT NOT LIMITED TO, FAILURE OF OUR SERVICE (INCLUDING SERVICE INTERRUPTIONS OR TECHNICAL GLITCHES), NEGLIGENCE, OR ANY OTHER TORT. TO THE EXTENT THAT APPLICABLE LAW RESTRICTS THIS RELEASE OF LIABILITY, YOU AGREE THAT WE ARE ONLY LIABLE TO YOU FOR THE MINIMUM AMOUNT OF DAMAGES THAT THE LAW RESTRICTS OUR LIABILITY TO, IF SUCH A MINIMUM EXISTS.
YOU AGREE THAT WE ARE NOT RESPONSIBLE IN ANY WAY FOR DAMAGES CAUSED BY THIRD PARTIES WHO MAY USE OUR SERVICES, INCLUDING BUT NOT LIMITED TO PEOPLE WHO COMMIT INTELLECTUAL PROPERTY INFRINGEMENT, DEFAMATION, TORTIOUS INTERFERENCE WITH ECONOMIC RELATIONS, OR ANY OTHER ACTIONABLE CONDUCT TOWARDS YOU.
YOU AGREE THAT WE ARE NOT RESPONSIBLE FOR ANY FAILURE ON THE PART OF A PAYMENT PROCESSOR, INCLUDING ANY THIRD PARTY APP STORE, TO DIRECT PAYMENTS TO THE CORRECT DESTINATION, OR ANY ACTIONS ON THEIR PART IN PLACING A HOLD ON YOUR FUNDS.
YOU AGREE THAT WE ARE NOT RESPONSIBLE FOR WHAT MAY OCCUR AS A RESULT OF YOUR DECISION TO SHARE YOUR DATA WITH OTHER USERS OR ANY OTHER THIRD PARTIES.
YOU AGREE THAT WE ARE NOT LIABLE FOR ANY FAILURE OF THE GOODS OR SERVICES OF OUR COMPANY OR A THIRD PARTY, INCLUDING ANY FAILURES OR DISRUPTIONS, UNTIMELY DELIVERY, SCHEDULED OR UNSCHEDULED, INTENTIONAL OR UNINTENTIONAL, ON OUR WEBSITE WHICH PREVENT ACCESS TO OUR WEBSITE TEMPORARILY OR PERMANENTLY.
THE PROVISION OF OUR SERVICE TO YOU IS CONTINGENT ON YOUR AGREEMENT WITH THIS AND ALL OTHER SECTIONS OF THIS AGREEMENT. NOTHING IN THE PROVISIONS OF THIS “REPRESENTATIONS & WARRANTIES” SECTION SHALL BE CONSTRUED TO LIMIT THE GENERALITY OF THE FIRST PARAGRAPH OF THIS SECTION.
For Jurisdictions that do not allow us to limit our liability: Notwithstanding any provision of these Terms, if your jurisdiction has provisions specific to waiver or liability that conflict with the above then our liability is limited to the smallest extent possible by law. Specifically, in those jurisdictions not allowed, we do not disclaim liability for: (a) death or personal injury caused by its negligence or that of any of its officers, employees or agents; or (b) fraudulent misrepresentation; or (c) any liability which it is not lawful to exclude either now or in the future.
IF YOU ARE A RESIDENT OF A JURISDICTION THAT REQUIRES A SPECIFIC STATEMENT REGARDING RELEASE THEN THE FOLLOWING APPLIES. FOR EXAMPLE, CALIFORNIA RESIDENTS MUST, AS A CONDITION OF THIS AGREEMENT, WAIVE THE APPLICABILITY OF CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES, “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.” YOU HEREBY WAIVE THIS SECTION OF THE CALIFORNIA CIVIL CODE. YOU HEREBY WAIVE ANY SIMILAR PROVISION IN LAW, REGULATION, OR CODE THAT HAS THE SAME INTENT OR EFFECT AS THE AFOREMENTIONED RELEASE.
You agree to indemnify and hold us harmless for any claims by you or any third party which may arise from or relate to this Agreement or the provision of our service to you, including any damages caused by your use of our Site or acceptance of the offers contained on it. You also agree that you have a duty to defend us against such claims and we may require you to pay for an attorney(s) of our choice in such cases. You agree that this indemnity extends to requiring you to pay for our reasonable attorneys’ fees, court costs, and disbursements. In the event of a claim such as one described in this paragraph, we may elect to settle with the party/parties making the claim, and you shall be liable for the damages as though we had proceeded with a trial.
14. Choice of Law
This Agreement shall be governed by the laws in force in Romania. The offer and acceptance of this contract are deemed to have occurred in Romania.
15. Forum of Dispute
You agree that any dispute arising from or relating to this Agreement will be heard solely by a court of competent jurisdiction in Romania. Specifically, where the subject matter of a dispute is eligible for it, you agree that any disputes involving only parties within the European Union (except Denmark) shall be heard solely according to the European Small Claims Procedure (“Small Claims Court”) in accordance with Regulation (EC) No 861/2007 of the European Parliament and of the Council of 11 July 2007 establishing a European Small Claims Procedure (see https://www.eccromania.ro/media/pdf/small-claims.pdf-EN.pdf for more information).
If a dispute claims multiple claims and one or more of those claims would be eligible to be heard by the Small Claims Court, you agree not to bring the other claims against us and to instead proceed within the Small Claims Court.
If you would be entitled in a dispute to an amount exceeding the monetary jurisdiction of the Small Claims Court, you agree to waive your right to collect any damages in excess of the monetary jurisdiction and instead still bring your claim within the Small Claims Court. At the time of drafting this Agreement, the monetary jurisdiction of the Small Claims Court is 2000 Euros.
You agree that if a dispute is eligible to be heard in Small Claims Court but you would be entitled to an additional or alternative remedy in a higher court, such as injunctive relief, you will waive your right to that remedy and still bring the dispute within the Small Claims Court.
If you bring a dispute in a manner other than in accordance with this section, you agree that we may move to have it dismissed, and that you will be responsible for our reasonable attorneys’ fees, court costs, and disbursements in doing so.
You agree that the unsuccessful party in any dispute arising from or relating to this Agreement will be responsible for the reimbursement of the successful party’s reasonable attorneys’ fees, court costs, and disbursements.
16. Force Majeure
You agree that we are not responsible to you for anything that we may otherwise be responsible for, if it is the result of events beyond our control, including, but not limited to, acts of God, war, insurrection, riots, terrorism, crime, labor shortages (including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, unavailability of payment processors, failure or shortage of infrastructure, shortage of materials, or any other event beyond our control.
In the event that a provision of this Agreement is found to be unlawful, conflicting with another provision of the Agreement, or otherwise unenforceable, the Agreement will remain in force as though it had been entered into without that unenforceable provision being included in it.
If two or more provisions of this Agreement are deemed to conflict with each other’s operation, Goldie shall have the sole right to elect which provision remains in force.
Goldie reserves all rights afforded to us under this Agreement as well as under the provisions of any applicable law. Our non-enforcement of any particular provision or provisions of this Agreement or any applicable law should not be construed as our waiver of the right to enforce that same provision under the same or different circumstances at any time in the future.
19. Termination & Cancellation
20. SMS Communication
Depending on the consent you’ve provided, our text messages (the “Goldie Texts”): (1) provide you with information you requested from us; (2) respond to your support questions and other inquiries regarding your use of our services; and/or (3) provide you with marketing or promotional content that may interest you.
You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive no more than one text message a day, unless specifically requesting information. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
21. Assignment of Rights
You may not assign your rights and/or obligations under this Agreement to any other party without our prior written consent. We may assign our rights and/or obligations under this Agreement to any other party at our discretion.
We may amend this Agreement from time to time. When we amend this Agreement, we will email you, if your email address is registered, that there has been a change and update this page accordingly. Your continued use of our Service shall constitute your acceptance of any such amendments.
23. California Users and Residents
Pursuant to California Civil Code Section 1789.3, any questions about pricing, complaints, or inquiries about Goldie must be addressed to our agent for notice and sent via certified mail to that agent. For our agent’s most current contact information, please send a request [email protected]. Lastly, California users are also entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
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