Referral Program Policy

Last Modified: December 12, 2024

Definitions

“App“ refers to our software applications, through which all or some of our Service may be made accessible to you.
“Service“ refers to the services that we provide through our Site, including our appointment scheduling service, our App, and our Site itself.
“Goldie“ refers to our company, known as “Quartet Holdco S.R.L.”; our Site; our Service; or a combination of all or some of the preceding definitions, depending on the context in which the word is used.
“User“ refers to anyone who uses our Service, including those who use our App and general visitors to our Site.
“You“ refers to you, the person who is entering into this Agreement with Goldie.
“Referee“ refers to the person or business who received the referral to Goldie.
“Referrer“ refers to the person who referred the person or business to Goldie.
“Reward” refers to what is received as a result of a successful referral (defined below).
“Subscription“ refers to a recurring payment plan that grants a User access to the features and services offered through Goldie’s App and/or Service for a specified period, subject to the applicable terms and conditions of the plan selected by the User.

Taxes and Reporting

Users are solely responsible for any taxes or tax reporting obligations associated with Rewards received through the Program.
In compliance with applicable laws, Users may be required to submit a completed tax form (e.g., IRS Form W-9 for U.S. participants) if cumulative Rewards exceed $600 in a calendar year.
The $600 threshold is subject to change based on applicable regulations. Regulations may differ based on state region.
Any tax obligations are required to be paid for directly by the user and are not reimbursable by the Program.

Prohibited Conduct

Users must not engage in fraudulent, deceptive, or malicious behavior while participating in the Program. Examples include, but are not limited to:

Creating fake accounts or generating fraudulent referrals.
Misrepresenting the Program or Goldie to third parties.
Exploiting system vulnerabilities or engaging in actions that undermine the integrity of the Program.
Self referrals.
Users may not:

Use spam or mass messaging to distribute referral links.
Mislead Referees or engage in fraudulent or unethical behavior.
Use paid advertising, bots, or other automated messages to collect referrals.
Use the Goldie logo or branding without permission.
Goldie reserves the right to investigate and determine, at its sole discretion, whether a User has engaged in prohibited conduct.

Program Removal and Termination

Goldie reserves the right to remove any User from the Program, with or without cause, at its sole discretion.
Users suspected of violating these terms or engaging in malicious activities may face consequences, including removal from the Program and/or the App, without notice.
Goldie reserves the right to cancel the Program at any time at its sole discretion.

Refunds and Referral Bonuses

If a Referee requests and is granted a refund for their purchase or subscription, any associated Reward awarded to the Referrer for that referral will be voided.

Goldie reserves the right to deduct the voided Reward from the Referrer’s account or withhold future referral rewards to reconcile the balance.

Program Changes and Termination

Goldie reserves the right to modify, suspend, or terminate the Program at any time, with or without prior notice.

Continued participation in the Program constitutes acceptance of any modifications to these terms.

General Terms

These terms are governed by the laws of Romania.

Goldie is not responsible for:

Misuse of referral links/codes.
Technical issues, delays, or interruptions affecting participation in the Program.
Participation in the Program does not establish any form of partnership, employment, or agency relationship between the User and the Company.

Contact us

By participating in the Goldie Referral Program, you acknowledge and agree to these terms and conditions. If you have any questions, please contact support@heygoldie.com.

Support
FAQs
Do I need to pay for Goldie?
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If you’re just getting started with your business, Goldie Starter is free. It offers the essential features of Goldie: appointment scheduling, reminder templates, online booking, and client management.

When you’re ready to increase your productivity and accelerate your business growth, subscribe to our Pro or Pro Plus plan.
Can I pay yearly instead of monthly?
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Yes, absolutely. By purchasing a yearly subscription, you’ll get two months free (a roughly 20% discount).
Do I need to pay extra for reminders?
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With the Starter plan, the reminders are sent via your device and carrier, so the messages will come out of your mobile phone plan with no extra charges from us. With the Pro plan, you can choose how your messages will be sent.

Save more time by having messages sent through our system, or send them through your device for a personal touch. When you use the Goldie system, you get either 500 (if you’re in the US, UK, Canada, Australia, South Africa, Ireland, France, Italy, Lithuania, Portugal, Romania) or 200 (if you’re in any other country) messages free each month.

If you use them up, extra messages are available for purchase. Unused extra messages are carried over to the next usage cycle, after which they will expire.
How much do I have to pay for additional text messages?
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*Prices may differ according to your country.

Read more about it on Goldie's Help Center.
Do I need a credit card to sign up?
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No, you don’t. There is no need for a credit card when creating an account or using Goldie Starter.

You’ll need a credit card when you decide to step up to Goldie Pro or Goldie Pro Plus, and you’ll be able to upgrade from within the app.

Pro and Pro Plus are available as auto-renewable subscriptions (monthly or yearly) purchased through the App Store, Google Play or the Goldie website.
Should I upgrade to Pro?
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With Pro, you can book an unlimited number of appointments, easily process payments right from your Goldie app, add extra staff members, and enjoy peace of mind with fully automated reminders sent via our SMS system.

Goldie Pro uses a robust SMS delivery system with a nearly 100% delivery rate. It doesn’t matter on which device you’re using the app; we make sure your appointment reminders and your other types of messages are always sent out.
Can I cancel my subscription at any time?
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Yes. The easiest way to do so is by downgrading to the Starter plan (free). Please go to Menu → Settings, in the upper area, tap on “Starter” and then click the button in the lower area of the screen.

Subscriptions purchased through Google Play will be automatically canceled when you downgrade to Starter. However, if you purchased your subscription through the App Store, Apple requires you to cancel your subscription manually.
Is Goldie available for PC?
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Yes, Goldie is available on both mobile and PC, such as desktop devices and laptops. Your data will be automatically synchronized across all the devices you use.