Last Modified: April 20, 2026
Thank you for using Goldie. Thank you for using Goldie. Please read these Client Terms of Service (“Agreement” or “Client Terms”) and our Privacy Policy carefully as you must agree to both in order to be permitted to use our Service.
These Client Terms govern your access and use of the Services as a Client. Please read them carefully as these Client Terms are a legally binding contract between you and the Company.
If you are a natural person acting for purposes outside your trade, business or profession, you qualify as a consumer and benefit from mandatory rights under applicable consumer protection laws. Nothing in these Client Terms limits or excludes your mandatory rights under applicable consumer protection laws. read these Terms of Service and our Privacy Policy carefully as you must agree to both in order to be permitted to use our Service.
These capitalized terms referenced and used throughout these Client Terms, and not otherwise defined herein, shall have the following meanings:
“App” refers to our Goldie software applications, through which all or some of our Service may be made accessible to you;
“Site” refers to our website and affiliated subdomains;
“Service”, “Goldie” refers to the services that we provide through our Site, including our appointment scheduling service and our App;
“Company”, “Us”, “We”, “our” refers to our company, Quartet Holdco S.R.L., registered in accordance with Romanian laws, under no. J05/270/2022, headquartered in Romania, Bihor county, Oradea, 40 Thurzó Sándor street, ground floor;
“Service Provider” refers to any individual or entity that uses the App and Services in order to manage their business, providing its own service to the Client;
“Variable Pricing” refers to services that are not fixed at the time of booking and may vary based on factors such as time required, service complexity, or other conditions determined by the Service Provider;
“Client” refers to the end-clients, end-customers or prospects seeking services from the Service Provider, who accesses the Service to schedule appointments, receive services, receive messages and, where applicable, make payments, or otherwise interact with a Service Provider through Goldie.
“You” refers to the Client, the person who is entering into this Agreement with Goldie.
Goldie is an app that helps professionals manage their business, including by scheduling appointments, processing payments and facilitating the sending of reminders by text messages. Goldie is currently available on Android, iOS and web platforms.
As a Client, you may use Goldie to:
• Schedule, reschedule or cancel appointments with Service Providers;
• Receive appointment reminders via text message;
• Pay for the Service Providers’ services and/or purchase gift cards offered by Service Providers;
• Communicate with Service Providers regarding your appointments or services;
• Leave reviews for the Service Providers’ services.
You can book an appointment with the Service Providers without creating an account. However, appointments can be better managed through an account. For more information about the use of Goldie by Clients please consult the following link: Getting Started with Client Account Management | Goldie Help Center.
You are responsible for reviewing and confirming all appointment details (including date, time, services, and pricing) before finalizing a booking. Goldie is not responsible for errors that are apparent at the time of booking and could reasonably have been identified and corrected by you.
As part of the Services, Goldie may use an AI-powered message chatbot (the “AI Assistant”) to interact with you via text message. We hereby inform you that the AI Assistant is an artificial intelligence system and not a human operator. Any conversation you have through the AI Assistant is generated and managed by automated technology.
The AI Assistant is designed to help you create, cancel or reschedule appointments with Service Providers. The AI Assistant is currently available in the following countries: United States, Puerto Rico, Canada, Great Britain, Virgin Islands, Australia, Ireland, South Africa, Sweden and the Netherlands. Availability may change from time to time, and the Company will update this list accordingly.
The AI Assistant operates within predefined parameters and is limited to appointment-related interactions. It does not provide advice, make autonomous decisions affecting your rights, or process transactions on your behalf beyond appointment management. The AI Assistant does not replace human judgment, and its responses are generated automatically based on the information you provide.
You may request human assistance instead of interacting with the AI Assistant.
To the extent permitted by applicable law, the Company shall not be liable for any missed, incorrectly scheduled, cancelled or rescheduled appointments resulting solely from errors or limitations of the AI Assistant, provided that the Company has taken reasonable steps to ensure its proper functioning. This limitation does not affect your mandatory consumer rights under applicable law.
You represent and warrant that you are at least 18 years old and have the legal capacity to enter into this Agreement.
The Services are intended for and may only be used by individuals who are 18 years of age or older. The Services are not intended for, and may not be used by, individuals under the age of 18.
If you are under 18, you must not access or use the Services. Appointments for individuals under 18 may be booked only by a parent or legal guardian (or another adult authorized by them). The adult making the booking is responsible for compliance with these Client Terms.
The Company provides a platform that enables you to discover and book appointments with the Service Providers who use Goldie to manage their businesses.
The contract for the services actually provided (e.g. beauty, wellness, fitness or similar services) is concluded directly between you and the relevant Service Provider. Goldie is not a party to that contract. You understand that the Company does not provide, control, or endorse the services offered by the Service Providers, and does not guarantee the quality, safety, legality, or availability of any services booked through the platform. Any disputes regarding services rendered shall be resolved directly between you and the relevant Service Provider.
The Company is not responsible for losses arising from your interactions or dealings with Service Providers or from the services they provide. However, nothing in these Terms excludes or limits our liability for our own breach of these Client Terms or any other liability which cannot be excluded or limited under applicable law.
You and your access and use of the Services must at all times comply with these Client Terms, including the Rules of Use set out in art. 6.1 below, as well as all applicable laws and regulations. Use of the Services is limited to your own personal purposes and may not be resold or otherwise transferred to any third party.
The Company may receive and review notices, complaints or reports regarding alleged violations of these Client Terms or applicable law. The Company may take measures against misuse of the Services or violations of these Client Terms or applicable law, including restricting, suspending or terminating access to the Services or a Client account.
Where the Company decides to restrict, suspend or terminate access to the Services or a Client account on the grounds of alleged violations of these Client Terms or applicable law, the Company will: (a) provide the affected Client with a clear and specific statement of reasons for the decision; and (b) make available an internal complaint-handling mechanism enabling the Client to contest the decision, where required by law.
Nothing in these Client Terms limits the Company’s ability to take immediate measures where necessary to comply with legal obligations, address security risks, or prevent misuse of the Services.
You and your access and use of the Services must comply at all times with the following Rules of use:
6.1.1. You must not:
- Violate, encourage, or facilitate the violation of any applicable laws, regulations, or third-party rights.
- Post, upload, send, store, or share any content or data that is, or could reasonably be considered:
• deceptive, fraudulent, or misleading;
• unlawful or promoting unlawful activities;
• defamatory, libelous, obscene, pornographic, or sexually explicit;
• harmful to minors in any way;
• racist, hateful, discriminatory, harassing, abusive, or violent;
• threatening, inciting harm, or encouraging self‑harm;
• otherwise inappropriate, offensive, or inconsistent with the intended use of the Services.
- Post, upload, send, or introduce any viruses, bots, worms, Trojan horses, time bombs, ransomware, scripting exploits, or any other malicious or harmful code, files, or programs, including anything designed to disrupt, damage, or interfere with the Services, other users, or any systems or networks.
- Engage in, support, or permit any wrongful, abusive, or illegal activities, including but not limited to fraud or money laundering.
- Use the Services to generate, send, or facilitate unsolicited or unauthorized communications, including spam, mass advertising, phishing messages, or any other unwanted solicitation.
- Infringe on any third party’s intellectual property rights, privacy rights, publicity rights, proprietary rights, or other legal rights.
- Impersonate any person or entity, misrepresent your identity, create false accounts, or otherwise engage in misleading or fraudulent behavior.
- Hack, crack, phish, SQL inject, or otherwise compromise the security or integrity of the Goldie Site, Service or systems, any related infrastructure or any other Client’s or Service Provider’s data, devices or accounts.
- Provide false, inaccurate, misleading or incomplete information to the Company or Service Providers or within your account or content.
- Interfere with, disrupt, overload, or compromise the normal functioning, availability, or accessibility of the Services, including by using automated tools (bots, scrapers, crawlers, spiders, scripts, or similar technologies) without the Company’s express prior written authorization.
- Use the Services in any manner that could cause damage to, or otherwise negatively impact, the Company’s reputation, goodwill, operations, or relationships with Service Providers, partners, regulators, or other stakeholders.
As a Client, you may be required to create an account to access specific features on the App. You alone are responsible for keeping your account login credentials confidential. You are also solely responsible for any actions taken through your account. Should there be any unauthorized use of your account, you must inform us immediately (support@heygoldie.com). The Company may suspend, restrict, or terminate your account at any time, for legitimate reasons, in accordance with applicable law and these Client Terms, including the Digital Services Act (DSA), and will provide a statement of reasons where legally required.
The Company retains the right to use any lawful methods we consider necessary to prevent unauthorized access or misuse of the App. This includes, but is not limited to, implementing technological barriers, mapping IP addresses, and reaching out to your Internet Service Provider (ISP) about such unauthorized activities.
A booking fee may be charged to Clients booking appointments online only in the United States, Canada and Australia, where the appointment value exceeds the equivalent of $10 in the applicable local currency or where Variable Pricing applies, and only where no‑show protection is enabled (i.e., a card is added to the appointment for a deposit or cancellation fee).
Where applicable, the booking fee will range between the equivalent of $1.00 and $1.50 in the applicable local currency and will be paid directly to Goldie. The fee is fully refundable if the Service Provider cancels the appointment.
Where applicable, the exact amount of any booking fee will be clearly displayed to you before you confirm the booking, together with the total price, and you will be asked to expressly confirm that the booking implies an obligation to pay.
The Company may modify the Service or change the fees with at least 30 days prior notice provided on a durable medium (such as email or in-app notification). If you do not agree with the change, you have the right to terminate the Agreement (or no longer use the services) without penalty before the change takes effect. Continued use of the Service after the effective date of the change will be considered acceptance of the updated terms or fees.
Accessing or using the App or Service may result in additional charges imposed by your mobile network operator, internet provider, or other third-party service providers, including data usage fees, roaming charges, SMS fees, or other connectivity-related costs. You are solely responsible for all such third-party charges. The Company has no control over, and is not liable for, any fees billed to you by your mobile or internet provider.
All content, materials, features, design elements, text, graphics, images, software, source code, and other information available on or through the Site or Services (the “Company Content”) are protected by copyright and other intellectual property laws and are the exclusive property of the Company or its licensors.
You may only use and/or access the Service and the Company Content solely for your own lawful use of the Services, and only subject to these Client Terms.
Except as expressly permitted in writing by the Company, you agree not to copy, modify, distribute, transmit, display, disseminate, reproduce or create derivative works from any Company Content, in whole or in part, whether manually or through automated means.
You acknowledge that the Company must protect the integrity, originality, and exclusivity of its content, and any unauthorized use constitutes infringement and may result in legal action.
The names “Goldie”, “Appointfix”, “Quartet Holdco SRL” and associated logos, slogans and branding (collectively “Company Trademarks”) are trademarks of Quartet Holdco S.R.L., and are protected under applicable trademark and unfair-competition laws. You agree not to use anywhere without our prior written consent:
- the Company Trademarks or any trademarks, trade names, service marks, or logos that are confusingly similar to these (including these names/wordings or similar);
- our trade dress, branding style, color palette, UX or copy the look and feel of our app and website or its design;
- engage in any commercial activity that suggests endorsement, affiliation, or association with the Company.
Our Services are provided “as is” and “as available”, without any express warranties, except as required under applicable consumer protection law. WE MAKE NO REPRESENTATIONS OR WARRANTIES AS TO THE MERCHANTABILITY OF OUR SERVICE OR FITNESS FOR ANY PARTICULAR PURPOSE. We do not guarantee that the Services will always be uninterrupted or error-free, but we will take reasonable steps to maintain and improve their functionality.
YOU AGREE THAT THE COMPANY IS NOT RESPONSIBLE FOR LOSSES CAUSED BY THE ACTS OR OMISSIONS OF INDEPENDENT SERVICE PROVIDERS OR OTHER THIRD PARTIES OVER WHOM WE HAVE NO REASONABLE CONTROL, INCLUDING PAYMENT PROCESSORS OR APP STORES, NOR FOR CONSEQUENCES ARISING FROM YOUR DECISION TO SHARE YOUR DATA WITH THIRD PARTIES. NOTHING IN THIS SECTION AFFECTS YOUR STATUTORY RIGHTS OR OUR RESPONSIBILITY TO PROVIDE THE DIGITAL SERVICES IN CONFORMITY WITH APPLICABLE CONSUMER PROTECTION LAWS.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, willful misconduct, gross negligence, or any other liability which cannot be excluded or limited under applicable law, including liability under mandatory product liability rules.
This Agreement shall be governed by the laws in force in Romania. The offer and acceptance of this contract are deemed to have occurred in Romania.
However, this choice does not deprive you of the protection afforded by provisions that cannot be derogated from by agreement under the law of your habitual residence.
You agree that any dispute arising from or relating to this Agreement will be resolved by the competent courts in Romania.
You may also bring an action before the courts of your country of residence, as mandated by imperative rules.
The Parties may, by mutual agreement, seek to resolve disputes through alternative dispute resolution mechanisms, including mediation, without prejudice to the consumer’s right to bring proceedings before the competent courts.
If you are a consumer and you are not satisfied with our response or we fail to respond, you have the right to escalate your complaint to:
a) the National Authority for Consumer Protection in Romania at: https://anpc.ro/
b) European Commission's Online Dispute Resolution Platform at: https://ec.europa.eu/consumers/odr.
Filing a complaint does not affect your right to seek legal remedies through the competent courts in Romania.
Neither Party shall be liable for any failure or delay in the performance of its obligations under this Agreement to the extent that such failure or delay is the result of events beyond our control, i.e. force majeure and unforeseeable circumstances, including, but not limited to, acts of God, war, insurrection, riots, terrorism, crime, labor shortages (including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, unavailability of payment processors, failure or shortage of infrastructure, shortage of materials, or any other event beyond our control.
In the event that a provision of this Agreement is found to be unlawful, conflicting with another provision of the Agreement, or otherwise unenforceable, the Agreement will remain in force as though it had been entered into without that unenforceable provision being included in it.
If two or more provisions of this Agreement are deemed to conflict with each other’s operation, the interpretation that best reflects the parties’ original intent and ensures compliance with applicable law shall prevail.
Non-enforcement of any particular provision or provisions of this Agreement or any applicable law should not be construed as our waiver of the right to enforce that same provision under the same or different circumstances at any time in the future.
We may suspend or terminate your access to the Services for any of the following reasons:
• your material breach of this Agreement;
• violation of applicable laws or third-party rights;
• security, fraud, or technical risks;
• repeated infringement or abusive conduct;
• reports or evidence of illegal or non‑compliant activities or content.
Except where immediate suspension or termination of access is required (e.g., security threats, fraud prevention, or legal obligations), we will provide you with reasonable prior notice of 15 days. In all cases, you will be provided with a clear statement of the reasons for the measure taken.
For the same reasons listed above, we may terminate this Agreement. The termination may take effect by written notice, without court intervention and any other formalities, either immediately upon receipt or at a later date mentioned in the notice. The grounds for termination will be clearly specified in the notice.
If termination results from your breach of this Agreement, we reserve the right to withhold refunds for Services already provided to you, if any (i.e., the convenience fee, if applicable). This does not affect any mandatory refund rights available to consumers under applicable law.
The Company may also terminate the Agreement for convenience, by providing you with at least 30 days’ prior written notice. Termination will take effect on the date specified in the notice, without court intervention or other formalities. Any appointments already confirmed through the Platform prior to the date of the termination notice shall not be affected by the termination and shall proceed as scheduled, unless cancelled by the Service Provider in accordance with their own terms. We will refund any platform-related fees you have paid for services not yet intermediated at the date of termination, within 14 days of the termination date.
You may terminate the Agreement at any time, for any reason, by providing us with written notice (including via the Platform). Termination will take effect immediately upon receipt of your notice or, if you have upcoming scheduled appointments, upon completion or cancellation of such appointments, at your choice.
For the avoidance of doubt, any platform convenience fees already charged for Services that have been fully intermediated (i.e., where the appointment was confirmed and facilitated through the Platform) are non-refundable, as the intermediation service has been fully performed at that point. If you have paid any platform-related fees for services not yet intermediated, we will refund such fees within 14 days of the termination date.
We are not a party to the contract between you and the Service Provider. Accordingly, we shall not be liable for the cancellation, non-performance, or rescheduling of appointments or services by the Service Provider following the termination of this Agreement, unless such losses are a direct consequence of a termination initiated by us without justified grounds. Any claims related to the Service Provider's services should be directed to the Service Provider in accordance with their own terms and cancellation policy. This does not affect our liability for our own fault or your statutory consumer rights.
In cases of suspension or termination based on content, conduct, or alleged non-compliance, we will provide you with:
• a statement of reasons for the measure,
• information regarding our internal complaint-handling mechanism, and
• details of available out-of-court dispute settlement options,including the right to file a complaint with the National Authority for Consumer Protection (ANPC) and to access the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr
Your statutory or contractual withdrawal, cancellation or refund rights in relation to the services provided by the relevant Service Provider are separate from and independent of these Client Terms.
With respect to the right of withdrawal from the Services provided by Goldie, you have the right to withdraw from this Agreement within 14 days from the date of its conclusion, without giving any reason. However, given that our Service consists of intermediating appointments through the Platform, the following applies:
(a) If, at the time of booking, you have given your express prior consent for the intermediation service to begin immediately and you have acknowledged that you will lose your right of withdrawal once the service has been fully performed. Therefore, you will no longer be entitled to withdraw from this Agreement once the Services have been performed. For the purposes of this clause, the service provided by Goldie is considered fully performed once the appointment has been successfully confirmed through the Platform).
(b) If you have not given such express prior consent, or if the intermediation service has not yet been fully performed at the time you exercise your right of withdrawal, you may withdraw from this Agreement within a 14-day period.
To exercise your right of withdrawal, you must inform us of your decision by means of an unequivocal statement (e.g., via the Platform or by email). You may use the model withdrawal form set out in the Annex below, but it is not mandatory.
As of 19 June 2026, you may also exercise your right of withdrawal online by using withdrawal function available here. If you use this online function, we will send you, without undue delay, a confirmation of receipt of the withdrawal on a durable medium (e.g., via email), including its content, as well as the date and time of its transmission.
You may not transfer or assign your rights or obligations under these Terms to another person without our prior written permission.
We may transfer our rights and obligations under these Terms to another entity without your consent, but only where such transfer does not reduce your rights under these Terms or the level of service you receive.
If such a transfer takes place, we will notify you in advance, and these Terms will continue to apply in the same way to your relationship with the new entity.